Nova Medical Centers

Clinic Team Lead - McAllen

Job Locations US-TX-Pharr
Posted Date 3 weeks ago(2/2/2018 3:14 PM)
# of Openings



Clinic Team Lead


Clinic Team Lead is directly responsible for all aspects the Center’s clinic and facility operations, this individual ensures continuity with all other Nova departments; insure total quality assurance and customer service; responsible for clinical staff management, development and performance; that expectations are met in regards to compliance and services provided.


  • Proficient in, abides by and enforces all Company policies, procedures and initiatives.


  • Manages, performs and/or assists with patient processing, scheduling Medical and Physical Therapy Services, check in/out, and case management.


  • Holds, leads and develops topic agendas for Center team meetings and joint meetings with Professional staff.


  • Reviews and monitors Center activities; recommends changes in, or better utilization of facility's services, equipment and staff.


  • Establishes and/or maintains work schedules and assignments.


  • Monitors all ordering of supplies, inventory control and verification of shipments in accordance with Company standard operating procedures.


  • In conjunction with Management, monitors employee development, plans/ensures new hire training and staff development.


  • Maintains, performs and reports equipment upkeep records and needs, cash receipts, verifies charge entries, and all other daily, weekly and monthly requirements and/or requests.


  • Establishes and maintains communication between all outside entities vital to patient care and case management, including, but not limited to, insurance carriers, medical providers, patients and adjustors.


  • Acts as the liaison between employers and Center.


  • Recognizes and takes action to diffuse problematic situations. Provides intervention, resolution of client issues and problems; informs appropriate members of management within one business day of knowledge of such.


  • Works in conjunction with the business office to ensure appropriate, accurate and timely reimbursement for all services rendered.


  • Performs ancillary duties to include medical office support as mandated by patient flow and/or Center needs.


  • Performs other duties as assigned.


  • Successful completion of accredited Medical Assistant technical program.
  • Must be able to pass a background check
  • Must provide Proof of Auto Insurance that meets state required minimums.
  • Exceptional customer service and communication skills in both verbal and written form.
  • Excellent analytical, interpersonal, leadership, time management, follow-up and problem solving skills.
  • Ability to work positively among diverse groups of individuals promoting a “TEAM” environment and “leads by example.”
  • Strong computer skills to include Microsoft office products, e-mail, Internet, word processing and spreadsheets
  • Ability to meet with other MCMs, directors and executive management on a regular basis including off-site and after-hours.
  • High School degree or equivalent; meets all position requirements.
  • Minimum 6-months previous and/or current supervisory experience 


Equal Opportunity Employer



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