Desktop Support Technician 

The Desktop Support Technician devises and executes the solutions for workstation hardware and software issues or for segments of more complex software/hardware problems. The position assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation. This position assists with recommending, implementing, and documenting new hardware and software solutions that improve the computing experience.

Responsibilities:

• Address user tickets regarding hardware, software, and networking.
• Maintain and deploy various desktop technologies and solutions.
• Troubleshoot and resolve PC issues.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with users to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.
• Support users in a timely manner.
• Ensure daily operational tasks are performed efficiently.
• Diagnose, troubleshoot, and configure equipment including laptops, desktops, tablets, and other devices for end users; this includes hardware and common windows operating systems and applications.
• Maintain overall ownership of user issues ensuring that they receive resolution within a reasonable time frame.

Skills and Abilities:

• Understanding and experience in installation, configuration, and troubleshooting with various desktop operating systems such as Windows 10 in an enterprise environment.
• Knowledge and experience installing and configuring system peripherals such as printers and scanners.
• Strong understanding of computer and peripherals hardware.
• Ability to diagnose and replace faulty components such as hard drives.
• Experience with standard Microsoft 365 administration and standard Office applications.
• Experience in troubleshooting and configuration of mobile devices such as smart phones for enterprise applications.

Requirements:

• Highly motivated, responsible individuals with outstanding customer service skills.
• Previous desktop support experience.
• Excellent communication, technical troubleshooting, and diagnostic skills.
• Standard business hours weekday schedule.
• After-hours project work may be required at times.
• Must be able to lift 40 pounds
• Must have reliable vehicle.
• Ability to travel.
• Ability to work independently and in a team environment.
• Ability to work at times in construction environments.

Qualifications: 

• Bachelor's (Preferred)
• Windows: 1 year (Preferred)
• Onsite technical support: 1 year (Preferred)

Benefits: 

• Full benefits package including matching 401k with immediate vesting, group medical, dental, vision, life, disability, vacation/sick days.

Equal Opportunity Employer