Centralized Patient Scheduler

Nova Medical Centers is looking for a Centralized Patient Scheduler who will be responsible for scheduling our patients for medical and physical therapy appointments throughout their assigned territory.  A Centralized Patient Scheduler has excellent organizational skills, strong analytical skills, including troubleshooting and problem solving.  We are looking for someone with outstanding customer service skills  and attention to detail.

• Schedules patient appointments and enters required information in the electronic scheduling system in an accurate and timely manner.
• Communicates in an effective and professional manner with patient’s, center leadership and departmental leadership.
• Problem solves with Center Directors and department leadership when barriers to patient scheduling are present.
• Responds promptly to requests by patients, staff and insurance adjusters.
• Reschedules or cancel appointments promptly as needed.
• Consistently maintains professional demeanor during all calls, escalating issues to supervisor as needed.
• Familiarity with medical and physical therapy terminology
• Excellent written and oral communication skills
• Excellent organizational and time management skills
• Other duties as assigned

• High School diploma or equivalent (Required)
• Bilingual - English and Spanish (Required)
• 2 years experience in Healthcare field with customer service
• Must be able to work a weekly rotation schedule of 8 am - 5 pm and 11 am - 8 pm 
• Must have strong computer skills and dexterity required for data entry and retrieval of patient information.
• Must have excellent telephone skills 
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Benefits:  

• Competitive Base Salary
• Paid Time Off
• Group Medical
• Dental
• Vision
• Life STD & LTD
• 401K w/ Excellent Company Match
• Access to Earned Wages through Payactiv

Equal Opportunity Employer