• Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). Develops actions plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.• Proficient in, follows and enforces all Company policies, procedures and initiatives.• Directly supervises and manages a staff of 3-5 clinic operations team members.• Develops agendas for, schedules and conducts regular Center team meetings and joint meetings with Professional staff. Maintains meeting agendas/minutes to document topics discussed, identified action plans and outcomes.• Directs, monitors and reviews all Center activities and is responsible to enforce security, safety, emergency preparedness, hazardous materials/waste, infection control and facility cleanliness policies and processes. Recommends and implements improvements to achieve highest utilization of Center services, equipment and staff.• Responsible for ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs• Performs interviewing, hiring, promotion, discipline and termination of Center staff in consultation with Human Resources and Center Operations Leadership as necessary. Ensures new hire and ongoing staff training and development. Provides employee counseling and fosters treatment team concept between professional and non-professional staff. Processes required paperwork and forwards completed documentation to HR in a timely manner.• Responsible for direction of all non-professional Center staff. Establishes, reviews and maintains daily staff work schedules and assignments, including evaluating and approving PTO requests, and approving time cards through payroll system. Appraises staff productivity and efficiency and recommends promotions or other changes in status as appropriate.• Performs medical records custodian responsibilities for the Center and ensures electronic and paper records are complete, accurate and maintained in a compliant manner.• Responsible for ensuring required Center equipment, facility maintenance and certifications are current, documented and required reporting is provided to the Facilities department. Responsible to process and report cash receipts, and all other periodically required or requested reports, analysis or documentation.• Establishes and maintains positive professional communication with external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors. Acts as the primary liaison between employers and the Center.• Monitors supplies and equipment inventory in a cost effective manner for appropriate levels to meet operational needs. Responsible for ordering necessary supplies and equipment and verification of delivery.• Is proactive in recognizing problematic situations involving Center operations and exercises appropriate independent judgment to resolve.• Works in conjunction with the Central Billing Office to ensure accurate and timely reimbursement for all services rendered.• Performs ancillary duties, to include medical office support and patient processing, as required by patient volume and/or Center needs.• Timely reports unusual incidents to immediate supervisor and via incident reporting process. Reports any suspected violations of the law or standards of conduct to immediate supervisor or the Compliance Officer.• Performs other duties as assigned. Leadership Responsibilities• Review and analyze activities and operations to determine progress towards stated goals and objectives• Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.• Promotes, supports and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers.• Demonstrates ethical business practices and application of personnel policies for all team members in accordance with the Code of Conduct and Ethics policy.

• Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). In conjunction with the Center Manager, develops action plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.• Proficient in, abides by and enforces all Company policies, procedures and initiatives.• Assists with ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs• May be required from time to time to provide leadership coverage for Center in the event the Center Manager is unavailable.• Manages and performs patient processing, scheduling Medical and Physical Therapy Services, check in/out, and case management.• Reviews and monitors Center activities; recommends changes in, or better utilization of Center's services, equipment and staff.• Assists with monitoring of all ordering of supplies, inventory control and verification of shipments in accordance with Company standard operating procedures.• In conjunction with the Center Manager, performs supervisory duties to include: interviewing, hiring, monitoring employee development, plans/ensures new hire training and staff development.• Assists with the maintenance of, and reports, equipment upkeep records and needs, cash receipts, verifies charge entries, and all other daily, weekly and monthly requirements and/or requests.• Assists with establishing and maintaining positive professional communication with all external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors.• In conjunction with the Center Manager, acts as the liaison between employers and Center.• In consultation with the Center Manager, effectively recognizes and takes appropriate action to diffuse problematic situations within the Center and provides intervention and resolution of client issues and problems.• Works in conjunction with the Central Billing Office office to ensure appropriate, accurate and timely reimbursement for all services rendered.• Performs ancillary duties to include medical office support and patient processing as required by patient volume and/or Center needs.• Performs other duties as assigned.

• Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). Develops actions plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.• Proficient in, follows and enforces all Company policies, procedures and initiatives.• Directly supervises and manages a staff of 3-5 clinic operations team members.• Develops agendas for, schedules and conducts regular Center team meetings and joint meetings with Professional staff. Maintains meeting agendas/minutes to document topics discussed, identified action plans and outcomes.• Directs, monitors and reviews all Center activities and is responsible to enforce security, safety, emergency preparedness, hazardous materials/waste, infection control and facility cleanliness policies and processes. Recommends and implements improvements to achieve highest utilization of Center services, equipment and staff.• Responsible for ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs• Performs interviewing, hiring, promotion, discipline and termination of Center staff in consultation with Human Resources and Center Operations Leadership as necessary. Ensures new hire and ongoing staff training and development. Provides employee counseling and fosters treatment team concept between professional and non-professional staff. Processes required paperwork and forwards completed documentation to HR in a timely manner.• Responsible for direction of all non-professional Center staff. Establishes, reviews and maintains daily staff work schedules and assignments, including evaluating and approving PTO requests, and approving time cards through payroll system. Appraises staff productivity and efficiency and recommends promotions or other changes in status as appropriate.• Performs medical records custodian responsibilities for the Center and ensures electronic and paper records are complete, accurate and maintained in a compliant manner.• Responsible for ensuring required Center equipment, facility maintenance and certifications are current, documented and required reporting is provided to the Facilities department. Responsible to process and report cash receipts, and all other periodically required or requested reports, analysis or documentation.• Establishes and maintains positive professional communication with external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors. Acts as the primary liaison between employers and the Center.• Monitors supplies and equipment inventory in a cost effective manner for appropriate levels to meet operational needs. Responsible for ordering necessary supplies and equipment and verification of delivery.• Is proactive in recognizing problematic situations involving Center operations and exercises appropriate independent judgment to resolve.• Works in conjunction with the Central Billing Office to ensure accurate and timely reimbursement for all services rendered.• Performs ancillary duties, to include medical office support and patient processing, as required by patient volume and/or Center needs.• Timely reports unusual incidents to immediate supervisor and via incident reporting process. Reports any suspected violations of the law or standards of conduct to immediate supervisor or the Compliance Officer.• Performs other duties as assigned. Leadership Responsibilities• Review and analyze activities and operations to determine progress towards stated goals and objectives• Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.• Promotes, supports and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers.• Demonstrates ethical business practices and application of personnel policies for all team members in accordance with the Code of Conduct and Ethics policy.

• Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). Develops actions plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.• Proficient in, follows and enforces all Company policies, procedures and initiatives.• Directly supervises and manages a staff of 3-5 clinic operations team members.• Develops agendas for, schedules and conducts regular Center team meetings and joint meetings with Professional staff. Maintains meeting agendas/minutes to document topics discussed, identified action plans and outcomes.• Directs, monitors and reviews all Center activities and is responsible to enforce security, safety, emergency preparedness, hazardous materials/waste, infection control and facility cleanliness policies and processes. Recommends and implements improvements to achieve highest utilization of Center services, equipment and staff.• Responsible for ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs• Performs interviewing, hiring, promotion, discipline and termination of Center staff in consultation with Human Resources and Center Operations Leadership as necessary. Ensures new hire and ongoing staff training and development. Provides employee counseling and fosters treatment team concept between professional and non-professional staff. Processes required paperwork and forwards completed documentation to HR in a timely manner.• Responsible for direction of all non-professional Center staff. Establishes, reviews and maintains daily staff work schedules and assignments, including evaluating and approving PTO requests, and approving time cards through payroll system. Appraises staff productivity and efficiency and recommends promotions or other changes in status as appropriate.• Performs medical records custodian responsibilities for the Center and ensures electronic and paper records are complete, accurate and maintained in a compliant manner.• Responsible for ensuring required Center equipment, facility maintenance and certifications are current, documented and required reporting is provided to the Facilities department. Responsible to process and report cash receipts, and all other periodically required or requested reports, analysis or documentation.• Establishes and maintains positive professional communication with external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors. Acts as the primary liaison between employers and the Center.• Monitors supplies and equipment inventory in a cost effective manner for appropriate levels to meet operational needs. Responsible for ordering necessary supplies and equipment and verification of delivery.• Is proactive in recognizing problematic situations involving Center operations and exercises appropriate independent judgment to resolve.• Works in conjunction with the Central Billing Office to ensure accurate and timely reimbursement for all services rendered.• Performs ancillary duties, to include medical office support and patient processing, as required by patient volume and/or Center needs.• Timely reports unusual incidents to immediate supervisor and via incident reporting process. Reports any suspected violations of the law or standards of conduct to immediate supervisor or the Compliance Officer.• Performs other duties as assigned. Leadership Responsibilities• Review and analyze activities and operations to determine progress towards stated goals and objectives• Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.• Promotes, supports and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers.• Demonstrates ethical business practices and application of personnel policies for all team members in accordance with the Code of Conduct and Ethics policy.

• Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). Develops actions plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.• Proficient in, follows and enforces all Company policies, procedures and initiatives.• Directly supervises and manages a staff of 3-5 clinic operations team members.• Develops agendas for, schedules and conducts regular Center team meetings and joint meetings with Professional staff. Maintains meeting agendas/minutes to document topics discussed, identified action plans and outcomes.• Directs, monitors and reviews all Center activities and is responsible to enforce security, safety, emergency preparedness, hazardous materials/waste, infection control and facility cleanliness policies and processes. Recommends and implements improvements to achieve highest utilization of Center services, equipment and staff.• Responsible for ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs• Performs interviewing, hiring, promotion, discipline and termination of Center staff in consultation with Human Resources and Center Operations Leadership as necessary. Ensures new hire and ongoing staff training and development. Provides employee counseling and fosters treatment team concept between professional and non-professional staff. Processes required paperwork and forwards completed documentation to HR in a timely manner.• Responsible for direction of all non-professional Center staff. Establishes, reviews and maintains daily staff work schedules and assignments, including evaluating and approving PTO requests, and approving time cards through payroll system. Appraises staff productivity and efficiency and recommends promotions or other changes in status as appropriate.• Performs medical records custodian responsibilities for the Center and ensures electronic and paper records are complete, accurate and maintained in a compliant manner.• Responsible for ensuring required Center equipment, facility maintenance and certifications are current, documented and required reporting is provided to the Facilities department. Responsible to process and report cash receipts, and all other periodically required or requested reports, analysis or documentation.• Establishes and maintains positive professional communication with external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors. Acts as the primary liaison between employers and the Center.• Monitors supplies and equipment inventory in a cost effective manner for appropriate levels to meet operational needs. Responsible for ordering necessary supplies and equipment and verification of delivery.• Is proactive in recognizing problematic situations involving Center operations and exercises appropriate independent judgment to resolve.• Works in conjunction with the Central Billing Office to ensure accurate and timely reimbursement for all services rendered.• Performs ancillary duties, to include medical office support and patient processing, as required by patient volume and/or Center needs.• Timely reports unusual incidents to immediate supervisor and via incident reporting process. Reports any suspected violations of the law or standards of conduct to immediate supervisor or the Compliance Officer.• Performs other duties as assigned. Leadership Responsibilities• Review and analyze activities and operations to determine progress towards stated goals and objectives• Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.• Promotes, supports and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers.• Demonstrates ethical business practices and application of personnel policies for all team members in accordance with the Code of Conduct and Ethics policy.

• Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). In conjunction with the Center Manager, develops action plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.• Proficient in, abides by and enforces all Company policies, procedures and initiatives.• Assists with ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs• May be required from time to time to provide leadership coverage for Center in the event the Center Manager is unavailable.• Manages and performs patient processing, scheduling Medical and Physical Therapy Services, check in/out, and case management.• Reviews and monitors Center activities; recommends changes in, or better utilization of Center's services, equipment and staff.• Assists with monitoring of all ordering of supplies, inventory control and verification of shipments in accordance with Company standard operating procedures.• In conjunction with the Center Manager, performs supervisory duties to include: interviewing, hiring, monitoring employee development, plans/ensures new hire training and staff development.• Assists with the maintenance of, and reports, equipment upkeep records and needs, cash receipts, verifies charge entries, and all other daily, weekly and monthly requirements and/or requests.• Assists with establishing and maintaining positive professional communication with all external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors.• In conjunction with the Center Manager, acts as the liaison between employers and Center.• In consultation with the Center Manager, effectively recognizes and takes appropriate action to diffuse problematic situations within the Center and provides intervention and resolution of client issues and problems.• Works in conjunction with the Central Billing Office office to ensure appropriate, accurate and timely reimbursement for all services rendered.• Performs ancillary duties to include medical office support and patient processing as required by patient volume and/or Center needs.• Performs other duties as assigned.

• Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). Develops actions plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.• Proficient in, follows and enforces all Company policies, procedures and initiatives.• Directly supervises and manages a staff of 3-5 clinic operations team members.• Develops agendas for, schedules and conducts regular Center team meetings and joint meetings with Professional staff. Maintains meeting agendas/minutes to document topics discussed, identified action plans and outcomes.• Directs, monitors and reviews all Center activities and is responsible to enforce security, safety, emergency preparedness, hazardous materials/waste, infection control and facility cleanliness policies and processes. Recommends and implements improvements to achieve highest utilization of Center services, equipment and staff.• Responsible for ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs• Performs interviewing, hiring, promotion, discipline and termination of Center staff in consultation with Human Resources and Center Operations Leadership as necessary. Ensures new hire and ongoing staff training and development. Provides employee counseling and fosters treatment team concept between professional and non-professional staff. Processes required paperwork and forwards completed documentation to HR in a timely manner.• Responsible for direction of all non-professional Center staff. Establishes, reviews and maintains daily staff work schedules and assignments, including evaluating and approving PTO requests, and approving time cards through payroll system. Appraises staff productivity and efficiency and recommends promotions or other changes in status as appropriate.• Performs medical records custodian responsibilities for the Center and ensures electronic and paper records are complete, accurate and maintained in a compliant manner.• Responsible for ensuring required Center equipment, facility maintenance and certifications are current, documented and required reporting is provided to the Facilities department. Responsible to process and report cash receipts, and all other periodically required or requested reports, analysis or documentation.• Establishes and maintains positive professional communication with external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors. Acts as the primary liaison between employers and the Center.• Monitors supplies and equipment inventory in a cost effective manner for appropriate levels to meet operational needs. Responsible for ordering necessary supplies and equipment and verification of delivery.• Is proactive in recognizing problematic situations involving Center operations and exercises appropriate independent judgment to resolve.• Works in conjunction with the Central Billing Office to ensure accurate and timely reimbursement for all services rendered.• Performs ancillary duties, to include medical office support and patient processing, as required by patient volume and/or Center needs.• Timely reports unusual incidents to immediate supervisor and via incident reporting process. Reports any suspected violations of the law or standards of conduct to immediate supervisor or the Compliance Officer.• Performs other duties as assigned. Leadership Responsibilities• Review and analyze activities and operations to determine progress towards stated goals and objectives• Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.• Promotes, supports and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers.• Demonstrates ethical business practices and application of personnel policies for all team members in accordance with the Code of Conduct and Ethics policy.

Management Responsibilities - Sets and enforces goals and standards for the Centers that are consistent with those of senior leadership.- Analyzes trends and monitors key performance indicators (“KPI”) within the region. Provides guidance on and develops actions plans for KPI areas of opportunity. Ensures efficiency and stability of the operations in the region and highest level of quality patient service.- Sets specific and measurable standards, goals and objectives to enhance quality patient service and revenue growth. Develops short and long-term plans to achieve goals and objectives.- Manages the business aspects of the Center operations within the region with support from the corporate office, Central Billing Office, IT, HR and Business Development.- Analyzes overall operations and develops resources and methods to improve the effectiveness and efficiency of operational performance and quality of patient service.- Works closely with Center Directors within the region to review relevant reports and develops strategic plans to improve areas of opportunity. Recognizes and celebrates success with their team.- Oversees the staffing and scheduling plan to ensure that Center Directors are effectively hiring, training, reviewing staff competencies and performing timely discipline and terminations. Provides guidance on personnel costs and staff optimization.- Assesses market leadership for the purpose of succession planning, promotions and transfers; participates in and performs interviews, hiring, discipline and terminations.- Assures quality services are being rendered by establishing and maintaining departmental quality assurance programs, including monitoring quality indicators and monitoring the continuous provision of services, and regularly reporting to the SVP of Center Operations of actions taken to resolve problems.- Regularly reviews that Centers are meeting the standards of Nova’s compliance, infection control and risk & safety programs- Oversees Center maintenance and disclosure of patient records and reviews regularly for accuracy and quality in accordance with all Nova Medical Center policies and procedures, HIPAA rules and all applicable laws and regulations.- Recognizes and diffuses problematic situations before they occur. Provides intervention and resolution of client issues and problems. - Works with the Center Directors and Central Billing Office to ensure appropriate, accurate and timely reimbursement for all services rendered. Leadership Responsibilities - Collaborates with and leverages Medical, PT, Business Development, HR, Compliance and Facilities to drive exceptional operational management, including the achievement of KPIs for Centers within region.- Reviews and analyzes activities and operations to determine progress towards stated goals and objectives- Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.- Ensures integrity of satellite operations to maintain consistency in culture and operations synergy with Corporate Office. - Promotes, supports and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers.- Demonstrates ethical business practices and application of personnel policies for all team members in accordance with the Code of Conduct and Ethics policy. Other Responsibilities - Develops a working knowledge of the Americans with Disabilities Act (ADA), State Workers’ Compensation laws and other applicable State and Federal regulations and laws.- Coordinates with SVP of Center Operations and Human Resources to make arrangements for Center visits, including making travel arrangements and housing accommodations as needed. Up to 25% overnight travel may be required.- Periodically meets with the SVP of Center Operations and other team leaders, including off-site locations, to regularly review region performance, discuss quality of patient care, review policies and procedures, attend training sessions and/or educational seminars and other meetings as required.- May be required from time to time to provide leadership coverage for Centers outside of their primary assigned region. - Other projects and duties as assigned.

Management Responsibilities - Sets and enforces goals and standards for the Centers that are consistent with those of senior leadership.- Analyzes trends and monitors key performance indicators (“KPI”) within the region. Provides guidance on and develops actions plans for KPI areas of opportunity. Ensures efficiency and stability of the operations in the region and highest level of quality patient service.- Sets specific and measurable standards, goals and objectives to enhance quality patient service and revenue growth. Develops short and long-term plans to achieve goals and objectives.- Manages the business aspects of the Center operations within the region with support from the corporate office, Central Billing Office, IT, HR and Business Development.- Analyzes overall operations and develops resources and methods to improve the effectiveness and efficiency of operational performance and quality of patient service.- Works closely with Center Directors within the region to review relevant reports and develops strategic plans to improve areas of opportunity. Recognizes and celebrates success with their team.- Oversees the staffing and scheduling plan to ensure that Center Manager are effectively hiring, training, reviewing staff competencies and performing timely discipline and terminations. Provides guidance on personnel costs and staff optimization.- Assesses market leadership for the purpose of succession planning, promotions and transfers; participates in and performs interviews, hiring, discipline and terminations.- Assures quality services are being rendered by establishing and maintaining departmental quality assurance programs, including monitoring quality indicators and monitoring the continuous provision of services, and regularly reporting to the SVP, and VP of Center Operations of actions taken to resolve problems.- Regularly reviews that Centers are meeting the standards of Nova’s compliance, infection control and risk & safety programs- Oversees Center maintenance and disclosure of patient records and reviews regularly for accuracy and quality in accordance with all Nova Medical Center policies and procedures, HIPAA rules and all applicable laws and regulations.- Recognizes and diffuses problematic situations before they occur. Provides intervention and resolution of client issues and problems. - Works with the Center Managers and Central Billing Office to ensure appropriate, accurate and timely reimbursement for all services rendered. Leadership Responsibilities - Collaborates with and leverages Medical, PT, Business Development, HR, Compliance and Facilities to drive exceptional operational management, including the achievement of KPIs for Centers within region.- Reviews and analyzes activities and operations to determine progress towards stated goals and objectives- Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.- Ensures integrity of satellite operations to maintain consistency in culture and operations synergy with Corporate Office. - Promotes, supports and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers.- Demonstrates ethical business practices and application of personnel policies for all team members in accordance with the Code of Conduct and Ethics policy. Other Responsibilities - Develops a working knowledge of the Americans with Disabilities Act (ADA), State Workers’ Compensation laws and other applicable State and Federal regulations and laws.- Coordinates with SVP of Center Operations and Human Resources to make arrangements for Center visits, including making travel arrangements and housing accommodations as needed. Up to 25% overnight travel may be required.- Periodically meets with the SVP of Center Operations and other team leaders, including off-site locations, to regularly review region performance, discuss quality of patient care, review policies and procedures, attend training sessions and/or educational seminars and other meetings as required.- May be required from time to time to provide leadership coverage for Centers outside of their primary assigned region. - Other projects and duties as assigned.

- Foster deep relationships/partnerships with key network/payor and critical third party decision makers. - Maintain ongoing relationships with networks/payors while identifying new contacts to expand and enhance existing relationships. - Assist leadership in developing overall network/payor strategy in new and emerging markets in the Region.- Work professionally and collaboratively, as the network/payor expert, to promote Nova Medical Centers' service offerings in the Region.- Provides network/payor support to sales and marketing along with assistance in coordinating TPA RFPs for public entities/self-insureds.- Takes lead in coordinating resolution of network/payor issues.- Maintains up-to-date competitive information, including: network participation, network reimbursement, provider incentive arrangements, medical and utilization management practices, technology and electronic communication methods used.- Knowledge and understanding of managed care policies and practices that meet local, state and federal regulatory requirements.- Establish strong and supportive working relationships with other Nova departments/divisions.- Performs other duties as assigned.

• Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). In conjunction with the Center Director, develops action plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.• Proficient in, abides by and enforces all Company policies, procedures and initiatives.• Assists with ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs• May be required from time to time to provide leadership coverage for Center in the event the Center Director is unavailable.• Manages and performs patient processing, scheduling Medical and Physical Therapy Services, check in/out, and case management.• Reviews and monitors Center activities; recommends changes in, or better utilization of Center's services, equipment and staff.• Assists with monitoring of all ordering of supplies, inventory control and verification of shipments in accordance with Company standard operating procedures.• In conjunction with the Center Director, performs supervisory duties to include: interviewing, hiring, monitoring employee development, plans/ensures new hire training and staff development.• Assists with the maintenance of, and reports, equipment upkeep records and needs, cash receipts, verifies charge entries, and all other daily, weekly and monthly requirements and/or requests.• Assists with establishing and maintaining positive professional communication with all external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors.• In conjunction with the Center Director, acts as the liaison between employers and Center.• In consultation with the Center Director, effectively recognizes and takes appropriate action to diffuse problematic situations within the Center and provides intervention and resolution of client issues and problems.• Works in conjunction with the Central Billing Office office to ensure appropriate, accurate and timely reimbursement for all services rendered.• Performs ancillary duties to include medical office support and patient processing as required by patient volume and/or Center needs.• Performs other duties as assigned.

• Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). Develops actions plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.• Proficient in, follows and enforces all Company policies, procedures and initiatives.• Directly supervises and manages a staff of 3-5 clinic operations team members.• Develops agendas for, schedules and conducts regular Center team meetings and joint meetings with Professional staff. Maintains meeting agendas/minutes to document topics discussed, identified action plans and outcomes.• Directs, monitors and reviews all Center activities and is responsible to enforce security, safety, emergency preparedness, hazardous materials/waste, infection control and facility cleanliness policies and processes. Recommends and implements improvements to achieve highest utilization of Center services, equipment and staff.• Responsible for ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs• Performs interviewing, hiring, promotion, discipline and termination of Center staff in consultation with Human Resources and Center Operations Leadership as necessary. Ensures new hire and ongoing staff training and development. Provides employee counseling and fosters treatment team concept between professional and non-professional staff. Processes required paperwork and forwards completed documentation to HR in a timely manner.• Responsible for direction of all non-professional Center staff. Establishes, reviews and maintains daily staff work schedules and assignments, including evaluating and approving PTO requests, and approving time cards through payroll system. Appraises staff productivity and efficiency and recommends promotions or other changes in status as appropriate.• Performs medical records custodian responsibilities for the Center and ensures electronic and paper records are complete, accurate and maintained in a compliant manner.• Responsible for ensuring required Center equipment, facility maintenance and certifications are current, documented and required reporting is provided to the Facilities department. Responsible to process and report cash receipts, and all other periodically required or requested reports, analysis or documentation.• Establishes and maintains positive professional communication with external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors. Acts as the primary liaison between employers and the Center.• Monitors supplies and equipment inventory in a cost effective manner for appropriate levels to meet operational needs. Responsible for ordering necessary supplies and equipment and verification of delivery.• Is proactive in recognizing problematic situations involving Center operations and exercises appropriate independent judgment to resolve.• Works in conjunction with the Central Billing Office to ensure accurate and timely reimbursement for all services rendered.• Performs ancillary duties, to include medical office support and patient processing, as required by patient volume and/or Center needs.• Timely reports unusual incidents to immediate supervisor and via incident reporting process. Reports any suspected violations of the law or standards of conduct to immediate supervisor or the Compliance Officer.• Performs other duties as assigned. Leadership Responsibilities• Review and analyze activities and operations to determine progress towards stated goals and objectives• Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.• Promotes, supports and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers.• Demonstrates ethical business practices and application of personnel policies for all team members in accordance with the Code of Conduct and Ethics policy.