- Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). In conjunction with the Center Manager, develops action plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.- Proficient in, abides by and enforces all Company policies, procedures, and initiatives.- Assists with ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs.- May be required from time to time to provide leadership coverage for Center in the event the Center Manager is unavailable.- Manages and performs patient processing, scheduling Medical and Physical Therapy Services, check in/out, and case management.- Reviews and monitors Center activities; recommends changes in, or better utilization of Center's services, equipment, and staff.- Assists with monitoring of all ordering of supplies, inventory control and verification of shipments in accordance with Company standard operating procedures.- In conjunction with the Center Manager, performs supervisory duties to include interviewing, hiring, monitoring employee development, plans/ensures new hire training and staff development.- Assists with the maintenance of, and reports, equipment upkeep records and needs, cash receipts, verifies charge entries, and all other daily, weekly, and monthly requirements and/or requests.- Assists with establishing and maintaining positive professional communication with all external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients, and adjustors.- In conjunction with the Center Manager, acts as the liaison between employers and Center.- In consultation with the Center Manager, effectively recognizes and takes appropriate action to diffuse problematic situations within the Center and provides intervention and resolution of client issues and problems.- Works in conjunction with the Central Billing Office to ensure appropriate, accurate and timely reimbursement for all services rendered.- Performs ancillary duties to include medical office support and patient processing as required by patient volume and/or Center needs.- Performs other duties as assigned.

- Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). In conjunction with the Center Manager, develops action plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.- Proficient in, abides by and enforces all Company policies, procedures, and initiatives.- Assists with ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs.- May be required from time to time to provide leadership coverage for Center in the event the Center Manager is unavailable.- Manages and performs patient processing, scheduling Medical and Physical Therapy Services, check in/out, and case management.- Reviews and monitors Center activities; recommends changes in, or better utilization of Center's services, equipment, and staff.- Assists with monitoring of all ordering of supplies, inventory control and verification of shipments in accordance with Company standard operating procedures.- In conjunction with the Center Manager, performs supervisory duties to include interviewing, hiring, monitoring employee development, plans/ensures new hire training and staff development.- Assists with the maintenance of, and reports, equipment upkeep records and needs, cash receipts, verifies charge entries, and all other daily, weekly, and monthly requirements and/or requests.- Assists with establishing and maintaining positive professional communication with all external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients, and adjustors.- In conjunction with the Center Manager, acts as the liaison between employers and Center.- In consultation with the Center Manager, effectively recognizes and takes appropriate action to diffuse problematic situations within the Center and provides intervention and resolution of client issues and problems.- Works in conjunction with the Central Billing Office to ensure appropriate, accurate and timely reimbursement for all services rendered.- Performs ancillary duties to include medical office support and patient processing as required by patient volume and/or Center needs.- Performs other duties as assigned.

- Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). In conjunction with the Center Manager, develops action plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.- Proficient in, abides by and enforces all Company policies, procedures, and initiatives.- Assists with ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs.- May be required from time to time to provide leadership coverage for Center in the event the Center Manager is unavailable.- Manages and performs patient processing, scheduling Medical and Physical Therapy Services, check in/out, and case management.- Reviews and monitors Center activities; recommends changes in, or better utilization of Center's services, equipment, and staff.- Assists with monitoring of all ordering of supplies, inventory control and verification of shipments in accordance with Company standard operating procedures.- In conjunction with the Center Manager, performs supervisory duties to include interviewing, hiring, monitoring employee development, plans/ensures new hire training and staff development.- Assists with the maintenance of, and reports, equipment upkeep records and needs, cash receipts, verifies charge entries, and all other daily, weekly, and monthly requirements and/or requests.- Assists with establishing and maintaining positive professional communication with all external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients, and adjustors.- In conjunction with the Center Manager, acts as the liaison between employers and Center.- In consultation with the Center Manager, effectively recognizes and takes appropriate action to diffuse problematic situations within the Center and provides intervention and resolution of client issues and problems.- Works in conjunction with the Central Billing Office to ensure appropriate, accurate and timely reimbursement for all services rendered.- Performs ancillary duties to include medical office support and patient processing as required by patient volume and/or Center needs.- Performs other duties as assigned.

- Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). Develops actions plans for areas of opportunity for improvement in CPTG. Recognizes and celebrates successes related to the CPTG.- Proficient in, follows and enforces all Company policies, procedures, and initiatives.- Directly supervises and manages a staff of 3-5 clinic operations team members.- Develops agendas for, schedules and conducts regular Center team meetings and joint meetings with Professional staff. Maintains meeting agendas/minutes to document topics discussed, identified action plans and outcomes.- Directs, monitors, and reviews all Center activities and is responsible to enforce security, safety, emergency preparedness, hazardous materials/waste, infection control and facility cleanliness policies and processes. Recommends and implements improvements to achieve highest utilization of Center services, equipment, and staff.- Responsible for ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs.- Performs interviewing, hiring, promotion, discipline, and termination of Center staff in consultation with Human Resources and Center Operations Leadership as necessary. Ensures new hire and ongoing staff training and development. Provides employee counseling and fosters treatment team concept between professional and non-professional staff. Processes required paperwork and forwards completed documentation to HR in a timely manner.- Responsible for direction of all non-professional Center staff. Establishes, reviews, and maintains daily staff work schedules and assignments, including evaluating and approving PTO requests, and approving timecards through payroll system. Appraises staff productivity and efficiency and recommends promotions or other changes in status as appropriate.- Performs medical records custodian responsibilities for the Center and ensures electronic and paper records are complete, accurate and maintained in a compliant manner.- Responsible for ensuring required Center equipment, facility maintenance and certifications are current, documented and required reporting is provided to the Facilities department. Responsible for processing and reporting cash receipts, and all other periodically required or requested reports, analysis, or documentation.- Establishes and maintains positive professional communication with external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients, and adjustors. Acts as the primary liaison between employers and the Center.- Monitors supplies and equipment inventory in a cost-effective manner for appropriate levels to meet operational needs. Responsible for ordering necessary supplies and equipment and verification of delivery.- Is proactive in recognizing problematic situations involving Center operations and exercises appropriate independent judgment to resolve.- Works in conjunction with the Central Billing Office to ensure accurate and timely reimbursement for all services rendered.- Performs ancillary duties, to include medical office support and patient processing, as required by patient volume and/or Center needs.- Timely reports unusual incidents to immediate supervisor and via incident reporting process. Reports any suspected violations of the law or standards of conduct to immediate supervisor or the Compliance Officer.- Performs other duties as assigned. Leadership Responsibilities:- Review and analyze activities and operations to determine progress towards stated goals and objectives.- Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.- Promotes, supports, and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers.- Demonstrates ethical business practices and application of personnel policies for all team members in accordance with the Code of Conduct and Ethics policy.

- Foster deep relationships/partnerships with key network/payor and critical third party decision makers. - Maintain ongoing relationships with networks/payors while identifying new contacts to expand and enhance existing relationships. - Partner with and participate in business development efforts and evaluation of expansion feasibility including proactive payor discussions- Assist leadership in developing overall network/payor strategy in new and emerging markets in the Region.- Work professionally and collaboratively, as the network/payor expert, to promote Nova Medical Centers' service offerings in the Region.- Provides network/payor support to sales and marketing.- Takes lead in coordinating resolution of network/payor issues.- Maintains up-to-date competitive information, including: network participation, network reimbursement, provider incentive arrangements, medical and utilization management practices, technology and electronic communication methods used.- Knowledge and understanding of managed care policies and practices that meet local, state and federal regulatory requirements.- Establish strong and supportive working relationships with other Nova departments/divisions.- Performs other duties as assigned.

- Foster deep relationships/partnerships with key network/payor and critical third-party decision makers. - Maintain ongoing relationships with networks/payors while identifying new contacts to expand and enhance existing relationships. - Assist leadership in developing overall network/payor strategy in new and emerging markets in the Region.- Partner with and participate in business development efforts and evaluation of expansion feasibility including proactive payor discussions.- Work professionally and collaboratively, as the network/payor expert, to promote Nova Medical Centers' service offerings in the Region.- Provides network/payor support to sales and marketing.- Takes lead in coordinating resolution of network/payor issues.- Maintains up-to-date competitive information, including network participation, network reimbursement, provider incentive arrangements, medical and utilization management practices, technology and electronic communication methods used.- Knowledge and understanding of managed care policies and practices that meet local, state and federal regulatory requirements.- Establish strong and supportive working relationships with other Nova departments/divisions.- Performs other duties as assigned.

Responsibilities- Provides front line leadership and decision-making for patient support staff to ensure appropriate timely care and clinic flow.- You will work closely with the Medical Provider to provide supportive patient care and perform tasks as delegated, including assisting in maintaining a clean and safe environment.  - You will be trained to perform many medical support tasks, such as drug screen collections, diagnostic testing, preparing specimens, injections, and blood draws.- You will be trained to perform administrative support tasks such as answering phones, checking in and outpatients, filing, and record processing.